Joyce Mason ‘would probably have lived if the care home had called a doctor sooner’

The parallels between what happened to Joyce Mason and the circumstances surrounding the death of my own relative are so very similar.  Change the names of the vulnerable elderly adults with dementia and with very similar medical problems, change the names of the the care home, change the location, change names of the ‘care’ provider – the circumstances are exactly the same.  Sub-standard, shabby, shoddy care, also known as neglect.  Resulting in the demolition of two lively lovely people who enjoyed life.

Coroner Catherine Mason said: ‘If Mrs Mason had been taken to hospital earlier, either when the family asked for a medical review or when Mrs Mason became agitated, or even when the GP attended, on a balance of probabilities Mrs Mason could have survived.

The Coroner also said: ‘ … at 86 years of age, the elderly deserve the right to be treated with respect, dignity and care. Mrs Mason and her family had the right to expect that the health care professionals within whose care she was placed would practise a high standard of record keeping and delivery of care. This did not happen.’

The coroner said about the GP providing health care to the residents of Braunstone Firlands Care Centre, Leicestershire, run by Prime Life Limited (why do care home providers come up with such misnomers?): “He (the doctor) said that had he been aware of all the information held by the care centre at the time of his attendance, he would have admitted Mrs Mason to hospital at that time.”  I have a real problem with this, Doctor!  A GP has a duty to conduct a full assessment of a patient, and that includes asking the care home staff for information about the patient and his/her known medical history and events in recent days/weeks.  A doctor is in the most senior role, on the day of his/her visit to a patient, so s/he should ask the relevant questions.

But it’s the words of Joyce Mason’s son, Christopher, that could be my own words almost: ‘We put our mother into care with people we thought we could trust. They let us down completely.

Over the last month, there has been one report a day about sub-standard, shoddy, shabby care of elderly people in care.

I will come back to the story of Joyce Mason, another day, because it is so very close to my own experience.  I am finding it shocking to read so many articles that just make me question the value of the CQC, and like it or not, many people place their trust in the CQC inspection reports.  Not me.  Never ever again.  And never again will I trust a care provider.  They will need to earn my trust – it will never be offered unless and until I have reason to trust them.

I would like somehow to send my thoughts to the family of Joyce Mason.



Filed under care, care homes, Care UK, dementia care, neglect, nursing

2 responses to “Joyce Mason ‘would probably have lived if the care home had called a doctor sooner’

  1. Hello
    I’ve just taken Prime Life to court under the Goods and Services Act because of the very poor treatment of my mum in one of their care homes. I won–and was awarded a partial refund of some of the fees we paid in recognition of the fact that the company (or its staff at Ashlands in Leicester) failed to look after her with reasonable care. Thankfully no abuse–just sloppy, poor standard care and neglect. Having got the judgement, I will be posting information on line so that those thinking about using one of this company’s 60+ care homes can reach their own conclusion.
    Thank you for your work in creating the website. I just wish that I had looked a bit harder before making the decision to use this company.
    Keep up your good work

    • careintheuk

      Well done you, Philip. It’s not easy to walk the path we have to walk, but we have no choice. It took me years to achieve a result, and it involved much effort, both physical and emotional. I am left with scars and bruises too, as I’m sure you are.

      Sloppy, sub-standard care and neglect are most definitely forms of abuse.

      My blog here has been a bit quiet for a number of reasons, but I am about to revive it. So keep watching and reading and commenting.

      Thanks for your support too.

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