The Francis Report calls for a ‘legal duty of candour’. He mentioned honesty, transparency and openness too.
He may well have stolen my term for exactly the same kind of care that he’s calling for.
I’ve been calling for HOT care for more than 7 years now. As have those affected directly by the Stafford Hospital. Cure the NHS. Cure the Care too.
HONEST + OPEN + TRANSPARENT = HOT
I first used the acronym HOT in my correspondence with Islington Local Authority’s Mental Health Care of Older People team, circa 2005 and many times thereafter. I’ve called for that same HOT Care in each of my communications with Care UK since 2007 when my relative suffered at the hands of such cold care courtesy of Care UK.
Could we now find a way to move towards HOT Care in the UK?
Is it so impossible for us to expect/demand/require HOT Care?